User Experience

This guide explains how to personalize the hotel marketing funnel across the entire guest journey: from the first website visit to post-checkout engagement.

Understanding your guests is the key to more effective hotel marketing. A well-crafted hotel guest persona ensures that the right travelers see the right messages—whether it’s a mother discovering your kid-friendly amenities or a couple finding a spa package tailored to their romantic getaway. By segmenting guests into distinct archetypes based on preferences and behaviors,…

Get ready for the latest Apple iOS 18.2 update to shake up strategies for hotel marketing with a redesign that affects how users engage with emails. As a digital marketing agency for hotels, we’ll remind you that iPhones make up over 50% of the share of smartphones in the U.S., so we don’t recommend ignoring this software update.

A well-maintained hotel blog can be a powerful tool for enhancing your hotel’s online presence, attracting targeted traffic, and improving your search engine rankings over time. But, what should a hotel blog about? Writing Content for Hotel Websites Hotel blogs serve to provide the knowledge the user is seeking, which means writing content for hotel…

Hotel tech trends include personalized services and top-notch amenities that cater to travelers, creating a seamless, comfortable experience. Integrating smart technology into hotel rooms to predict guests’ needs and increase their engagement with the space is a trend in the hospitality industry worth noting. Not only does the trend impress vacationers and business travelers alike,…

Hotels are experiencing a major shift in traveler behavior, including the most recent demands from guests. In the latest TravelBoom Leisure Travel Trends Study, we recognize the importance of loyalty programs for hotels. Just one year ago, less than half of leisure travelers surveyed indicated loyalty programs would influence their booking decisions. One year later,…

Are you new to PPC Ad Testing? We’ve got you covered. Check out our PPC ad testing guide for everything you need to know on what you can test, KPIs, & more.

The hospitality industry is a dense and competitive market where your hotel will have to stand up to some pretty stiff competition. In today’s digital world, it has become essential to not only embrace online tools, but utilize them to their full potential. As the digital face of your brand, your hotel website can act…

Your business is booming (or at least we hope it is) and you’ve built an impressive new website to help elevate your success. You briefly sit back, kick your feet up and suddenly realize that consumers are constantly advancing, so shouldn’t your website be, too? The recipe to understanding consumers’ actions is a complex one, filled with…

The best OTA strategy for hotels doesn’t include OTAs. Well, sort of.In many cases, leveraging OTAs to be a complimentary piece of your hotel’s overall goals is necessary.However, if you’re looking to build more direct bookings and revenue, and avoid paying costly commission fees to Kayak, Trivago, Expedia, and countless other OTAs, you’re in the…

Hotel marketing is an incredibly complex web of tools, programs, sites, and third-party systems.  In order for your marketing to work at it’s potential all systems must be functioning, and when you built them… they did.  Unfortunately over time things break, stop working, change or are simply just forgotten.  One of the oft-forgotten aspects of a great hotel marketing effort is going back and checking what you “think” is working great.  When you do this, you’ll more than likely find that what you thought was a fine-tuned marketing machine is in dire need of some maintenance.

In a time when travel is bouncing back heavily post-pandemic, it is imperative that hotel marketers compete at a championship level. New trends continue to swirl through the towns of hospitality and tourism like a tornado and hotelier storm chasers are left trying to keep up. But, before diving into the deep end of the…